FreeCourseWeb com Linkedin - Customer Experience Leadership 2021

1. ~Get Your Files Here !/[1] Introduction/[1] What does customer experience (CX) look like.mp412.86MB
2. ~Get Your Files Here !/[2] 1. Establish Your Approach/[1] Establish a broad understanding of customer experience.mp424.84MB
3. ~Get Your Files Here !/[2] 1. Establish Your Approach/[2] Define and communicate your vision and goals.mp431.15MB
4. ~Get Your Files Here !/[2] 1. Establish Your Approach/[3] Build on a foundation of employee engagement.mp423.98MB
5. ~Get Your Files Here !/[3] 2. Listen and Respond/[1] Execute a voice of the customer strategy.mp423.21MB
6. ~Get Your Files Here !/[3] 2. Listen and Respond/[2] Establish key performance indicators.mp422.45MB
7. ~Get Your Files Here !/[3] 2. Listen and Respond/[3] Boost the strategic value of customer service.mp421.98MB
8. ~Get Your Files Here !/[4] 3. Educate and Design/[1] Tell your customer’s story.mp426.35MB
9. ~Get Your Files Here !/[4] 3. Educate and Design/[2] Build your dashboards.mp419.81MB
10. ~Get Your Files Here !/[4] 3. Educate and Design/[3] Shape supporting processes and technologies.mp427.38MB
11. ~Get Your Files Here !/[5] 4. Inspire and Innovate/[1] Build a culture of customer advocacy.mp420.11MB
12. ~Get Your Files Here !/[5] 4. Inspire and Innovate/[2] Strive for participation in product and service innovation.mp424.94MB
13. ~Get Your Files Here !/[5] 4. Inspire and Innovate/[3] Use governance to propel innovation.mp424.22MB
14. ~Get Your Files Here !/[6] 5. Build on the Momentum/[1] Rally support for investments.mp418.76MB
15. ~Get Your Files Here !/[6] 5. Build on the Momentum/[2] Aspire to the highest level of leadership.mp419.96MB