CBT Nuggets - ITIL Intermedidate Lifecycle - CSI
| 文件类型 | 收录时间 | 最后活跃 | 资源热度 | 文件大小 | 文件数量 |
|---|---|---|---|---|---|
| 2016-6-1 10:51 | 2024-6-3 01:57 | 174 | 2.33 GB | 49 |
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文件列表
- 01 - Introduction.mp441.36MB
- 02 - Terminology Ice Review.mp456.25MB
- 03 - CSI - Purpose and Objectives.mp431.33MB
- 04 - CSI - Scope and Business Value.mp452.77MB
- 05 - The CSI Approach.mp434.64MB
- 06 - CSI Principles- Service Level Management and Ownership.mp440.26MB
- 07 - CSI Principles- Deming Cycle and Knowledge Management.mp443.72MB
- 08 - CSI Principles- Service Measurement and Baselines.mp436.59MB
- 09 - CSI Principles- ITSM Framework and IT Governance.mp441.29MB
- 10 - Seven Step Improvement Process - Purpose and Objectives.mp450.08MB
- 11 - The Seven-Step Improvement Process- Scope and Business Value.mp437.51MB
- 12 - The Seven-Step Improvement Process- Policies and Principles.mp434.24MB
- 13 - The Seven-Step Improvement Process- Basics.mp448.2MB
- 14 - The Seven-Step Improvement Process Step 1 Identification.mp451.82MB
- 15 - The Seven-Step Improvement Process Step 2 Define the Data.mp443.88MB
- 16 - The Seven-Step Improvement Process Step 3 Gather the Data.mp468.67MB
- 17 - The Seven-Step Improvement Process Step 4 Process Data.mp448.62MB
- 18 - The Seven-Step Improvement Process Step 5 Analyze Data.mp439.41MB
- 19 - The Seven-Step Improvement Process Step 6 Present and Report.mp472.02MB
- 20 - The Seven-Step Improvement Process Step 7 Implementation.mp456.44MB
- 21 - The Seven-Step Improvement Process Triggers, Challenges, and CSFs.mp462.69MB
- 22 - CSI Methods and Techniques - Assessments.mp474.62MB
- 23 - CSI Methods and Techniques - Gap Analysis.mp425.31MB
- 24 - CSI Methods and Techniques - Benchmarking Introduction.mp444.24MB
- 25 - CSI Methods and Techniques - Benchmarking Continued.mp459.23MB
- 26 - CSI Methods and Techniques - Service Measurement.mp464.63MB
- 27 - CSI Methods and Techniques - Metrics and KPIs.mp477.57MB
- 28 - CSI Methods and Techniques - Balanced Scorecard.mp449.02MB
- 29 - CSI Methods and Techniques - SWOT Analysis.mp433.42MB
- 30 - CSI Methods and Techniques - ROI and Business Cases.mp454.21MB
- 31 - CSI Methods and Techniques - Service Reporting.mp454.71MB
- 32 - CSI Methods and Techniques - Availability Management.mp436.24MB
- 33 - CSI Methods and Techniques - Capacity Management, BCM and ITSCM.mp441.96MB
- 34 - CSI Methods and Techniques - Problem, Knowledge, and Risk Management.mp462.17MB
- 35 - Organizing for CSI - Primary Roles.mp459.29MB
- 36 - Organizing for CSI - Support Roles in the Seven-Step Improvement Process.mp446.81MB
- 37 - Technology Considerations - ITSM Suites, Incident, Problem, Change, and Release_Deployment Management tools.mp456.86MB
- 38 - Technology Considerations - Event, Automated Incident_Problem Resolution, and Business Intelligence Tools.mp456.71MB
- 39 - Implementing CSI - Getting started.mp450.17MB
- 40 - ITSM Governance.mp438.54MB
- 41 - CSI and Organizational Change - Overview.mp444.11MB
- 42 - Kotter's 8 Steps - Step 1 and 2 - Urgency and Guiding Coalition.mp434.02MB
- 43 - Kotter's 8 Steps - Step 3 and 4 - Create a vision and Communicate a vision.mp444.44MB
- 44 - Kotter's 8 Steps - Step 5 and 6 - Empower your people and Gain Quick Wins.mp427.06MB
- 45 - Kotter's 8 Steps - Step 7 and 8 - Consolidate improvements and Institutionalize the change.mp439.78MB
- 46 - CSI, Culture and Communication.mp460.55MB
- 47 - Implementation Challenges, CSFs, and Risks.mp446.03MB
- 48 - ITIL - CSI Exam Cram #1.mp455.42MB
- 49 - ITIL - CSI Exam Cram #2.mp458.1MB
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